Shipping Policy

Awesome Cover Australia PTY LTD

At Awesome Cover, every set of seat covers is custom-made for your specific vehicle and personalised according to your selected colour, material, stitching and design options.

Because your seat covers are made specifically for you, they are not ready-made or pre-stocked products. Production begins after your order and customisation details have been confirmed.

Order Processing & Delivery Time

Our estimated total delivery time is approximately 10–14 days from the date your order is placed to the date your order is delivered.

This timeframe includes:

* Custom production of your vehicle-specific seat covers
* Quality checking and preparation for shipment
* DHL international shipping and delivery

Please note that the 10–14 days timeframe is an estimated delivery timeframe and may vary slightly depending on your vehicle model, customisation requirements, destination, public holidays, customs clearance and circumstances outside our control.

Shipping Method

All orders are shipped using DHL.

Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking number, allowing you to track your order during transit.

Custom-Made Products

Every set of Awesome Cover seat covers is made specifically according to your vehicle and selected customisation options.

Before production begins, please ensure that your:

* Vehicle make and model
* Model year
* Seat configuration
* Colour and material selection
* Stitching and design options

are correct.

Because these products are custom-made specifically for your vehicle, we are unable to treat them as standard stock items.

Shipping Delays

We work hard to deliver your order within the estimated 10–14 days timeframe. However, delays may occasionally occur due to circumstances beyond our control, including:

* DHL transportation delays
* Customs clearance
* Severe weather
* Public holidays
* Incorrect or incomplete delivery information
* Unexpected production or logistics issues

If your order is delayed, we will do our best to keep you informed and assist you in tracking your shipment.

International Shipping

We ship to selected international destinations using DHL.

For international orders, the customer is responsible for providing a complete and accurate delivery address and contact information.

Depending on the destination country, local customs duties, import taxes, GST/VAT or other government charges may apply. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Delivery Information

Please carefully check your shipping address and contact details before completing your order.

If an order is returned to us because of an incorrect, incomplete or undeliverable address provided by the customer, additional shipping charges may apply to resend the order.

Damaged Packages

If your package appears damaged when delivered, please take clear photos of the package and the products before disposing of any packaging materials.

Changes or Cancellations

Because our products are custom-made specifically for each customer and production may begin shortly after an order is placed, please contact us as soon as possible if you need to make changes or cancel your order.

Once production has started, changes or cancellations may not be possible.

Please refer to our Refund & Return Policy for further information regarding returns, refunds and custom-made products.

Need Help?

If you have any questions about your order or shipping, please contact us:

Awesome Cover Australia PTY LTD

Email: [awesomecoverbrisbane@gmail.com]