Return Policy

Awesome Cover Australia PTY LTD

At Awesome Cover, every set of seat covers is custom-made specifically for your vehicle and produced according to your selected colour, material, stitching and design options.

Because our products are made to order, we do not accept returns simply because a customer changes their mind, chooses a different colour or design, or no longer wants the product, except where required under the Australian Consumer Law.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

1. Custom-Made Products

All Awesome Cover seat covers are custom-made for the vehicle details and options provided by the customer at the time of purchase.

Once production has started, we may not be able to cancel or change your order.

Please carefully check your:

* Vehicle make and model
* Model year
* Seat configuration
* Colour
* Material
* Stitching and design options
* Other customisation details

before placing your order.

If incorrect vehicle information or customisation details are provided by the customer, the product may not fit correctly and additional costs may apply to remake the product.

2. Change of Mind

Because our seat covers are custom-made specifically for each customer, we generally do not accept returns or provide refunds for change-of-mind reasons, including:

* You no longer want the product
* You selected the wrong colour or design
* You ordered the wrong vehicle model or year
* You found a different product elsewhere
* You changed your mind after production has started

This does not affect any rights you may have under the Australian Consumer Law.

Australian Consumer Law generally does not require a business to provide a refund simply because a customer changes their mind.

3. Incorrect Product or Manufacturing Issue

If you receive a product that:

* Does not match the confirmed order;
* Was made for the wrong vehicle based on the information correctly supplied by you;
* Has a manufacturing defect;
* Has significant stitching, material or workmanship issues; or
* Does not meet the consumer guarantees required under Australian law,

please contact us as soon as possible.

We may request photos or videos to help us assess the issue.

Depending on the nature of the problem, we may provide a:

* Repair;
* Replacement; or
* Refund,

in accordance with the Australian Consumer Law.

The appropriate remedy will depend on whether the issue is considered a minor or major failure under the ACL.

4. Incorrect Vehicle Information Supplied by Customer

Awesome Cover manufactures each product according to the vehicle information provided by the customer.

If the customer provides incorrect or incomplete information, including the wrong:

* Make;
* Model;
* Year;
* Seat configuration; or
* Other relevant vehicle information,

Awesome Cover is not responsible for resulting fitment issues where the product was manufactured correctly according to the information provided.

Please contact us before placing your order if you are unsure about your vehicle details.

5. Fitment Issues

Our seat covers are designed specifically for the vehicle information provided with the order.

If you experience difficulty installing the seat covers, please contact us before attempting to modify, cut, alter or permanently install the product.

We may request photos or videos of the seats and the seat covers to determine whether the issue is related to installation, vehicle configuration or manufacturing.

Where appropriate, we will provide installation assistance or arrange another suitable solution.

Please do not modify or alter the seat covers before contacting us, as unauthorised modifications may affect our ability to assess the issue.

6. Safety & Airbag Compatibility

Our vehicle-specific seat covers are designed with consideration for the original seat configuration and applicable side-airbag areas.

If you believe the seat covers interfere with an airbag, seat function or other safety feature, stop using the affected seat cover and contact us immediately.

Do not cut, modify or alter the seat cover yourself.

If the issue is caused by a manufacturing defect or failure to meet the specifications agreed with the customer, we will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

7. Damaged During Delivery

If your package arrives damaged, please take clear photos of:

* The shipping box;
* Any visible damage;
* The shipping label; and
* The seat covers and packaging.

Please keep the original packaging until the issue has been resolved.

8. Return Authorisation

Please do not send any product back to us without contacting us first.

If a return is required, we will provide instructions on how and where to return the product.

Depending on the reason for the return and the outcome of our assessment, return shipping costs may be the responsibility of the customer or Awesome Cover.

Where the product is confirmed to have a problem covered by the Australian Consumer Law, applicable reasonable return costs will be handled in accordance with the law.

9. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, credit card provider or payment service provider.

If a replacement or repair is the appropriate remedy, we may offer that solution instead of a refund where permitted by the Australian Consumer Law.

10. Australian Consumer Law

Our products are sold subject to the consumer guarantees provided under the Australian Consumer Law.

Nothing in this Refund & Return Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under Australian law.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

11. How to Contact Us

If you believe there is a problem with your order, please contact us with:

* Your order number;
* Your vehicle make, model and year;
* A description of the issue;
* Clear photos and/or videos of the issue; and
* Photos of the product and packaging where relevant.

Awesome Cover Australia PTY LTD

Email: [awesomecoverbrisbane@gmail.com]

We will review your request and work with you to find an appropriate solution